Privacy Policy

1. Introduction

Digital Speed ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or communicate with us through any channel, including WhatsApp, phone, email, or website forms.

This Privacy Policy complies with the Personal Data Protection Law of the Kingdom of Saudi Arabia and other applicable data protection regulations.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information: Name, phone number, email address, WhatsApp number, physical address
Business Information: Company name, tax ID, business address (for B2B customers)
Service Information: Project requirements, installation preferences, budget information
Communication Records: Messages, emails, phone call records, chat history
Payment Information: Payment method details (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and device information
Browser type and version
Pages visited and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: To provide, process, and manage our security camera installation and related services
Communication: To respond to your inquiries, provide customer support, and send service updates
Quotations: To prepare and send quotes, proposals, and service agreements
Account Management: To manage your customer account and service history
Marketing: To send promotional materials, special offers, and newsletters (with your consent)
Legal Compliance: To comply with legal obligations and regulatory requirements
Improvement: To improve our services, website, and customer experience
Security: To protect against fraud, unauthorized access, and other security threats

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, hosting services, analytics providers)
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected customers)
Protection of Rights: To protect our rights, property, or safety, or that of our customers or others
With Your Consent: When you have explicitly consented to the sharing

5. WhatsApp Business Communication

When you communicate with us via WhatsApp Business (+966551796658), we collect and store:

Your WhatsApp phone number
Message content and conversation history
Timestamps of communications
Any media files you share (images, documents, etc.)

This information is used to:

Respond to your inquiries and provide customer support
Process service requests and quotations
Send service updates and notifications
Improve our customer service quality

WhatsApp Data: Your communications via WhatsApp are also subject to WhatsApp's Privacy Policy. We encourage you to review WhatsApp's privacy practices.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest
Secure servers and databases
Access controls and authentication
Regular security assessments and updates
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records as required by law

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

8. Your Rights

Under Saudi Arabian data protection laws, you have the following rights regarding your personal information:

Access: Request access to your personal information we hold
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Objection: Object to processing of your personal information for certain purposes
Portability: Request transfer of your data to another service provider (where applicable)
Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us using the information provided in Section 12.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Remember your preferences
Analyze website traffic and usage
Improve website functionality
Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be processed and stored outside the Kingdom of Saudi Arabia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Posting the updated policy on our website
Updating the "Last Updated" date
Sending email notifications for material changes (where applicable)

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Digital Speed
Data Protection Officer
Phone: +966551796658
Email: info@digitalspeed.com
WhatsApp: +966551796658
Location: Riyadh, Saudi Arabia

We will respond to your inquiries within a reasonable timeframe and in accordance with applicable data protection laws.

15. Consent

By using our website, services, or communicating with us through any channel, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.