Terms and Conditions

1. Introduction

Welcome to Digital Speed ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website, services, and any interactions with Digital Speed, including but not limited to our security camera installation, maintenance, and related services in the Kingdom of Saudi Arabia.

By accessing our website, using our services, or contacting us through any channel (including WhatsApp, phone, email, or website forms), you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Company Information

Digital Speed
Location: Riyadh, Saudi Arabia
Phone: +966551796658
Email: info@digitalspeed.com
Business Type: Security Camera Installation and Services

3. Services Provided

Digital Speed provides the following services:

• Security camera system installation (CCTV)
• Camera sales and supply
• System maintenance and support
• Technical consultation and site visits
• 24/7 technical support
• Warranty services

4. Service Agreements

4.1 Quotations and Pricing

All quotations provided by Digital Speed are valid for 30 days unless otherwise stated. Prices are subject to change without notice until a formal agreement is signed. Final pricing may vary based on:

• Site-specific requirements
• Location and accessibility
• Additional services requested
• Market price fluctuations

4.2 Installation Services

Installation services include professional setup of security camera systems. Installation timelines are estimates and may vary based on:

• Project complexity
• Site accessibility
• Weather conditions (for outdoor installations)
• Customer availability for site access

4.3 Warranty

All products and installation services come with a warranty as specified in the service agreement. Warranty terms will be provided in writing with each purchase. Warranty does not cover:

• Damage caused by misuse, abuse, or negligence
• Damage from natural disasters or acts beyond our control
• Unauthorized modifications or repairs
• Normal wear and tear

5. Payment Terms

Payment terms will be specified in each service agreement. Generally:

• Deposits may be required before installation begins
• Final payment is due upon completion of installation
• Payment methods accepted: Bank transfer, cash, or as agreed
• Late payments may incur additional charges
• All prices are in Saudi Riyals (SAR) unless otherwise stated

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate information about their requirements
• Ensuring site access for installation and maintenance
• Obtaining necessary permits or approvals (if required)
• Protecting installed equipment from damage
• Notifying us promptly of any issues or concerns

7. Limitation of Liability

Digital Speed shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• System failures or malfunctions beyond our control
• Unauthorized access to systems
• Data loss or corruption
• Delays in service delivery due to circumstances beyond our control

Our total liability shall not exceed the total amount paid by the customer for the specific service in question.

8. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Digital Speed and protected by Saudi Arabian and international copyright laws. You may not reproduce, distribute, or use our content without written permission.

9. Communication Channels

We communicate with customers through various channels including:

• WhatsApp Business: +966551796658
• Phone: +966551796658
• Email: info@digitalspeed.com
• Website contact forms

By providing your contact information, you consent to receive communications from us regarding your inquiries, service updates, and promotional information. You may opt-out of promotional communications at any time.

10. Cancellation and Refunds

10.1 Service Cancellation

Customers may cancel services before installation begins. Cancellation fees may apply as specified in the service agreement. Once installation has commenced, cancellation may result in charges for work completed.

10.2 Refunds

Refunds will be processed according to the service agreement and applicable Saudi Arabian consumer protection laws. Refund requests must be made in writing within the timeframe specified in the agreement.

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our Privacy Policy.

12. Governing Law

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Saudi Arabia.

13. Changes to Terms

Digital Speed reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Digital Speed
Phone: +966551796658
Email: info@digitalspeed.com
WhatsApp: +966551796658
Location: Riyadh, Saudi Arabia

15. Acceptance

By using our services, contacting us, or submitting information through our website or communication channels, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.